Price Increase FAQ’S

price Increase FAQ’S

Please acknowledge this is a that is tied to the support and maintence term of your PHDwin account. Use of this service is bound to our policies. *

What are the new features included in the upgraded annual Support and Maintenance Services starting January 1, 2025?

PHDwin Share Direct

Contingent Discounts on Products and Services

Free P.E. Credit hours for ethics and more at PHDwin Week 2024.

Why is there an 18% price increase in 2025?

We understand that an 18% increase may seem significant. This adjustment reflects our first price change in four years, during which we have continuously invested in enhancing PHDwin without passing on rising operational costs to our clients. Compared to standard annual increases of 5–7% in the software industry, our adjustment averages to about 4.5% per year over four years. This increase enables us to continue providing high-quality support and introduce new benefits designed to enhance your experience.

How can I maximize savings before the price increase takes effect?

We recommend the following actions to maximize your savings before the 2025 price increase:

Purchase Additional Licenses Before Year-End

- If you anticipate needing more PHDwin licenses in 2025, consider purchasing them before the end of the year to avoid the price increase.

Update Your Support and Maintenance

- Ensure your account is current on support and maintenance to access new builds of PHDwin and the associated benefits. If your account is not current, reach out to get invoiced for the upgrade fee before the end of the year.

Prepay for Future Support

- We are happy to work with clients to prepay for years of support to take advantage of 2024 rates. A minimum of two years must be prepaid for this offer to be valid.

Please reach out to us at sales@phdwin.com today to take advantage of these opportunities before the end of the year.

What are the guidelines for using Courtesy Alternate License Files?

Courtesy Alternate License Files are provided at our discretion to enhance workplace flexibility by allowing named users of PHDwin to work from home or on a secondary machine. These license files are intended exclusively for the named user associated with each standard installation.

Usage Policy:

- If it is discovered that a user other than the named user is using these Courtesy Alternate License Files, we will suspend access to these files for the account.
  - Courtesy alternates are NOT for other users within your organization. They are fore the named user.
- The license files are valid through the supported term and need to be renewed each year after the support and maintenance payment is made.

Who is eligible for the 10% discount on the purchase of additional PHDwin licenses starting in 2025?

Starting in 2025, clients who are currently up to date on their support and maintenance and have paid or commit to paying a 2025 invoice — are eligible to receive a 10% discount on the purchase of additional PHDwin licenses.

Eligibility Criteria:

- Must have an active and current Support and Maintenance subscription at the time of purchase. Clients must pay or agree to pay a 2025 invoice.
- The discount applies to the purchase of additional licenses only.

By staying current on your support, you not only ensure access to the latest updates and features but also enjoy cost savings when expanding your PHDwin user base.

Does the 10% discount on training classes apply to custom training sessions?

Yes, the 10% discount on training classes applies to standard PHDwin Training Classes taken and paid for within your annual support period and Custom training sessions. Discount is for supported clients only.

NOTE: our discount covers only training time. Third-party expenses such as flights, lodging, and travel time are not discounted under our offer.

If you’re interested in custom training, please reach out to us to discuss your needs so we can provide a tailored proposal and pricing.

What is PHDwin ShareDirect, and how does it benefit me?

Starting in 2025, clients who pay for custom reports will have access to a password-protected webpage(s) where we upload their PHDwin Version 3 (V3) custom report files.

Benefits:

- Easy Access: Secure and convenient retrieval of your custom reports.
- Continuous Updates: Your V3 reports will be updated to remain compatible with new software builds during your support and maintenance period.
- Ongoing Availability: The webpage remains accessible throughout your active support term.
- V2 Reports: V2 report files will be available upon request after this feature launches.

Usage and Liability:

- Opt-Out Option: Participation in the Custom Report Library is optional. If you prefer not to use this service due to security policies or other concerns, please inform us, and we can arrange alternative methods for delivering your custom reports.
- Data Security: We employ industry-standard security protocols to protect your files. Clients are responsible for safeguarding their login credentials and ensuring secure access from their end.
- Usage Policy: The Custom Report Library is intended solely for the use of the licensed client. Sharing access with unauthorized parties is prohibited.
- Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of the Custom Report Library.
- Disclaimers: We do not warrant uninterrupted or error-free operation of the Custom Report Library. The service is provided “as is” without warranties of any kind.

How does my support and maintenance renewal date affect access to the Custom Report Library and other benefits?

Mid-Year Renewals:

- Access to the PHDwin ShareDirect Custom Report Library and other support benefits aligns with your support and maintenance agreement. If your support renews mid-year, your access begins upon request in the 2025 calendar year and continues through your active support period. If support is not renewed access to the service will be suspended.

Lapsed Support:

- If your support agreement lapses, access to the PHDwin ShareDirect Custom Report Library and associated benefits will be suspended until the agreement is renewed.

Are there any risks associated with using the Custom Report Library?

While we take extensive measures to ensure the security and integrity of our services, it’s important to be aware of the following:

Data Security:

- We employ industry-standard security protocols to protect your files. However, clients are responsible for safeguarding their login credentials and ensuring secure access from their end.

Internet Hosting Risks:

- By using the ShareDirect Custom Report Library, you acknowledge and accept inherent risks associated with internet-based file hosting and transfers. We recommend using secure networks and up-to-date antivirus software when downloading files.

How do you handle files we provide to you, and what measures are in place to protect us?

File Handling:

- Any files you provide are used solely for updating and maintaining your custom reports. We do not share your files with third parties without your explicit consent.

Data Protection Measures:

- All files are stored securely with restricted access limited to authorized personnel.

Can we opt out of using the ShareDirect Custom Report Library if we have concerns?

Yes, participation in the PHDwin ShareDirect is optional. If you prefer not to use this service due to security policies or other concerns, please inform us, and we can arrange alternative methods for delivering your custom reports.

What does the contingent ARIES conversion discount include, and are there any limitations?

20 % Discount on 1 Convesion Benefit:

- You will receive discounted (1) ARIES file(s) converted to the current PHDwin V3 per annual support period per account, with stipulations offered at time of bid. This is a limited time offer for 2025.

Limitations:

- Additional Conversions: Any additional ARIES conversions to V3, or any conversions to V2, would be subject to normal consulting rates.
- Discount is a limited offer for the 2025 Calendar year.

We are not interested in the new benefits; can we keep our current pricing?

We understand that not all clients may utilize every new feature or service we introduce. However, the price adjustment supports our overall commitment to maintaining and improving the quality of our software and services for all clients. While we cannot maintain the previous pricing structure, we are confident that the continued development and support of PHDwin will benefit your organization in the long term.

How can we budget for this sudden increase?

We recognize that budgeting is important for your organization. We wanted to inform you of the price adjustment well in advance of your renewal date to provide ample time for budgeting considerations. Additionally, we offer volume discounts for multi-year support subscriptions, which may help manage costs over time. Please contact us to discuss options that best suit your needs.

Can we negotiate the price increase?

We value your business and appreciate your understanding. The price adjustment is standardized across all clients to ensure fairness and consistency. However, we offer volume discounts for multi-year support subscriptions, which can provide cost savings. We would be happy to discuss how we can best accommodate your organization’s needs.

Are there any discounts available?

Yes, we offer several discounts for clients with active support subscriptions:

10% Discount on Additional Licenses: Save on the purchase of additional PHDwin licenses.
10% Discount on Training Classes: Enhance your team’s skills with discounted training sessions.
10% Discount on Custom Reports and Implementation Consulting: Optimize your use of PHDwin with our expert services.

Please let us know if you’re interested in any of these options, and we can provide more details.

Why didn't you inform us earlier?

We apologize if this notice feels sudden, but we have done our best efforts to communicate it with more than a month of new pricing taking effect. Our intention was to provide you with as much advance notice as possible before the effective date of the price adjustment.

We understand the importance of budgeting and planning, and we aim to support you through this transition. If you have any concerns, please feel free to reach out to us.

Can we lock in the current price by renewing early?

There is a last chance to renew early — from December 1 – December 31 — to lock in support & maintenance at our current rate (2024) but you must commit to a minimum of two years — paid in full — by 1/1/2025.

How does this price increase compare to industry standards?

Many software companies implement annual price increases of 5–7%, with some increasing support renewals by 10% or more every year. Our last price adjustment was four years ago, making our average annual increase approximately 4.5% over that period. We strive to keep our pricing competitive while continuing to invest in the quality and functionality of PHDwin.

Will there be regular price increases in the future?

We are committed to no price hike in 2025. However, it is difficult to assess the prospectus of our economic climate or cost of doing business far into the future and as such can not provide guarantees against future price increases in the future.

Are there any alternatives to reduce costs, such as scaling back our support level?

Please reach out to sales@phdwin.com so we can best assist you.

How will this price increase improve the software and services we receive?

The price adjustment enables us to continue investing in the development and enhancement of PHDwin, ensuring the software remains up-to-date with industry standards and technological advancements. It also supports our ability to provide high-quality support services, training resources, and new features that can enhance your organization’s efficiency and productivity.

What if we have additional questions or concerns about the price increase?

We’re here to assist you. Please feel free to reach out to our team at sales@phdwin.com or (888) 248-8062 ext 5. We’ll be happy to address any questions or concerns you may have.

Welcome to the PHDwin Download Website
Support is online M-F from 9:00 am - 5:00 pm (CDT).